Shipping & returns

1 - Goods for Return

1.0 - Under no circumstance can any Goods be returned to the Company without the Company’s prior written consent and authorisation number being issued.  

1.1 - All goods being returned must have the authorization number on the outer cartons and a copy of the debit note attached with details of the original invoice number and date purchased. Goods will only be accepted back if an authorization number is on the outer carton otherwise the goods will not be accepted. 

1.2 - Goods purchased and no longer required within 3 months will be subject to a handling charge or an order twice the value of the goods being returned. The Buyer shall be liable for the cost of returning the Goods and for any damage to the Goods prior to receipt by the Company of such returned goods. 

1.3 - The goods must be returned in their original packaging to ensure no damage is sustained during transit. Any products and product boxes that are damaged, defaced or with broken seals will not be accepted for return.

1.4 - All faulty goods returned will be inspected and tested. Any products found to be in perfect working order will be returned and re-invoiced, with any applicable carriage charge. 

1.5 – Any product found to be faulty within 30 days of purchase will be replaced once a chargeable advance replacement order has been received, the order must include the original purchase order and invoice number. 

1.6 – Any product reported as faulty after 30 days of purchase and within the 12 month guarantee period will need to be returned to the company for inspection or repair. If a repair cannot be carried out a replacement fitting will be sent.  


2 - Carriage  

2.0 - Carriage to destinations in the UK mainland (excluding Scottish Highlands and Northern Ireland) will be paid by the Company on orders having a net invoice value of £150.00 or more excluding VAT. Orders under this value will be subject to a carriage charge which is available on request. 

2.1 - Timed deliveries and same day services are available and pricing is available on request. 

2.2 - The minimum order values for carriage paid deliveries to the Scottish Highlands and Northern Ireland and areas outside the UK mainland are available on request. 

2.3 - Any cancellation of an order by the customer must be confirmed in writing to the company, failure to confirm in writing may result in the customer receiving the goods and subject to the return charges that apply. See clause 4.3 (Terms & Conditions).   

3 - Delivery 

3.0 - Any dates quoted for the delivery of the Goods are approximate only. Time for delivery shall not be of the essence of the Contract. 

3.1 - Claims by the Customer for shortages in delivery cannot be accepted unless they are received by the Company in writing within 3 working days of the expected date of receipt of the Goods at the Customer's premises. 

3.2 - Claims by the customer for any damages / breakages in delivery cannot be accepted unless they are received by the Company in writing within 3 working days of the expected date of receipt of the Goods at the Customer’s premises. The Company will not accept any damages / breakages once the goods have left the Customer’s premises. 

3.3 - The Company are unable to accept any liability for lost or misplaced goods once they have been delivered with a clear signature at a specified direct delivery address.  

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